Performance Reporting Discovery Questionnaire

Engagement details

Client / firm namePrimary contactEmailDiscovery session date(s)Client participantsFacilitator

0 of 143 questions answered

Section A

Current State — BNY Albridge Baseline

A1What does Albridge do well today that must be preserved in any replacement?

A2What are the top five pain points with the current solution?

A3What workarounds exist today, and how much manual effort do they consume?

A4What has been formally requested of Albridge and not delivered?

A5Can current production report samples be provided — one account-level, one household-level, and one that includes a UMA account?

Section B

Scale and Volumetrics

B1Total number of accounts receiving performance reporting.

B2Total assets under administration on the reporting platform.

B3Account counts and assets broken out by program type (SMA, UMA, rep directed, brokerage, direct held, other).

B4Number of advisors, and number of branches, offices or OSJs.

B5Number of households and number of end clients.

B6Quarterly report production volume.

B7Projected growth in accounts and assets over the next three years.

B8Is any acquisition, advisor recruitment surge, or channel expansion anticipated?

B9What is the peak concurrent user load, and when does it occur?

Section C

Products and Account Types to Be Supported

C1Which products must the selected vendor support? Confirm each: Separately Managed Accounts; Unified Managed Accounts; Rep Directed / Rep as Manager; mutual fund wrap; brokerage; direct-held mutual funds; annuities; 529 and education accounts; retirement and ERISA accounts; options; alternatives.

C2For the UMA program: how many sleeves does a typical account hold, and what is the maximum?

C3For each instrument type held — options, alternatives, annuities, direct-held funds — roughly what proportion of accounts hold them, and is any particular reporting treatment expected?

C4Must performance be reported at the sleeve level, the manager level, or both?

C5When a manager changes within a sleeve, should the sleeve performance history continue or restart?

C6Are held-away or outside assets reported, and if so, how are they sourced?

C7Is there any offshore or international business requiring reporting in a currency other than US dollar, now or anticipated?

C8Does any performance report need to be produced in a language other than English, now or anticipated?

C9Please provide a list of the account types supported and reported on today.

Section D

Performance Calculation Requirements

D1Is time-weighted return, money-weighted return, or both required?

D2Should performance be presented gross of fees, net of fees, or both?

D3Which specific fee types should reduce net performance — advisory, platform, manager, transaction, custodial?

D4Which reporting periods are required — point to point, prior day, month to date, quarter to date, year to date, since inception, trailing periods, all of the above?

D5Must advisors and clients be able to select arbitrary custom date ranges?

D6At what levels must performance be calculated — position, sleeve, account, household, advisor book, firm?

D7Is the firm’s data GIPS compliant, and is GIPS compliant reporting required going forward?

D8Are composites maintained today, and how many?

D9How should performance be treated when an account moves between advisors?

D10How should performance be treated when an account moves between programs, for example rep directed into UMA?

D11How are large external cash flows currently defined and handled?

D12Are there known Albridge methodology conventions that clients and advisors are accustomed to seeing?

D13What is the policy on restating prior periods after reports have been delivered?

D14Is inception-to-date performance required, and from what inception definition?

Section E

Benchmarks

E1Are customized or blended benchmarks required?

E2How many distinct benchmarks and blends are in use today?

E3Who assigns benchmarks — home office, advisor, or both?

E4Can advisors create their own blended benchmarks, and should they be able to?

E5Which index licenses does the firm hold today, and who pays for them?

E6Must benchmarks be assignable at sleeve level within a UMA?

E7Must a benchmark be able to change over time as a client’s strategy changes, with history preserved?

E8How frequently should blended benchmarks rebalance, and should drift be modeled?

Section F

Householding and Grouping

F1Are custom householding or grouping rules required?

F2How are households defined today, and are the rules automated or manual?

F3How many levels of grouping hierarchy are required?

F4Can an account belong to more than one performance group?

F5Are partial ownership percentages or split interests required?

F6Can advisors create and maintain their own groupings, and should they be able to?

F7When a household composition changes, should historical performance restate or remain as originally reported?

Section G

Report Content Requirements

G1Will market commentary be included in the report?

G2Who authors market commentary — home office, advisor, or a third-party provider?

G3How frequently does commentary change, and does it vary by client segment?

G4Must the report display money manager and investment style information?

G5Must the report display model or strategy information?

G6Must fees be displayed on the report, and in what form — dollars, basis points, or both?

G7Should fees be broken out by type (advisory, manager, platform) or presented as a single figure?

G8Which report components are required? Confirm each: performance summary; asset allocation; holdings detail; transaction detail; realized and unrealized gain/loss; cost basis; income summary; contributions and withdrawals; projected income; sector and exposure analysis; risk statistics; attribution; goals progress; net worth; disclosures.

G9Are separate report packages required for different client segments or programs?

G10Is goals-based or plan-linked reporting required?

G11Are tax-related reports required, and how do they relate to custodial tax documents?

Section H

Branding, Customization and Advisor Autonomy

H1Is branding or co-branding required down to the individual advisor level?

H2Do advisors operate under DBA or independent practice names requiring their own identity on reports?

H3How many distinct branded variations exist today, and how are they maintained?

H4What branding elements must be controllable — logo, firm name, colors, advisor photo, contact details, disclosure language, cover page?

H5What can advisors change on reports today, and what do they want to be able to change that they cannot?

H6Should advisors be able to build and save their own report templates without home office or vendor involvement?

H7Which specific elements should advisors’ control — section selection, section order, date ranges, benchmark selection, grouping, commentary, chart types, cover page?

H8Which elements must remain centrally locked and non-editable by advisors?

H9Is supervisory review required before an advisor-modified report can be delivered to a client?

H10Should autonomy vary by advisor tier, tenure, or compliance standing?

H11Must advisors be able to generate reports on demand at any time, and with what expected response time?

H12What is the firm’s risk tolerance for advisor autonomy relative to compliance control?

H13Who supports advisors when they build their own reports, and is the firm resourced for that?

Section I

Report Generation and Delivery

I1Is reporting produced on a scheduled batch basis, on demand, or both?

I2What is the required production window from period close to client delivery?

I3Which delivery channels are required — portal, email, print and mail, advisor download?

I4What proportion of clients receive printed reports, and is print handled internally or by a vendor?

I5How is e-delivery consent captured and managed today?

I6What review and approval must occur before reports are released?

I7Must a previously delivered report be reproducible exactly as originally delivered, and for how long?

I8What happens today if an account fails reconciliation at production time?

Section J

Client Portal and Systems Integration

J1Describe the proprietary client portal — technology stack, hosting environment, and the internal team that maintains it.

J2What does “real time” mean in the portal today — streaming, intraday refresh, or prior day close?

J3Which specific data must the portal consume from the performance vendor — positions, transactions, calculated returns, benchmark returns, allocation, rendered PDF reports?

J4At what granularity must data be available to the portal — position, sleeve, account, household?

J5What integration methods are acceptable — REST API, streaming or event-based feeds, scheduled file delivery, database replication, direct data warehouse access?

J6What is the required latency for each data type, expressed in measurable terms?

J7Must performance be calculated on demand in response to a portal request, or can it be pre-calculated and served?

J8What is the expected API call volume, peak concurrency, and acceptable response time?

J9Must clients be able to retrieve historical PDF report packages through the portal?

J10Will the firm pull data from the vendor, or must the vendor push to the firm?

J11Is there an internal data warehouse or data lake the vendor must feed?

J12What authentication model is required between the portal and the vendor?

J13Is any vendor-rendered content to appear in the portal, or is the integration data only?

J14Which other internal systems consume performance data today?

J15Is there a proprietary advisor workstation as well as the client portal?

J16Which CRM, planning, proposal and billing systems are in use, and which exchange data with reporting?

J17Does the billing system supply fee data to reporting, consume performance data, or both?

J18Where does model, strategy and money manager metadata originate?

J19What integration monitoring, error handling and reconciliation exists between systems today?

J20What internal technology resources are available to build and maintain the integration?

Section K

Advisor and Home Office Analytics

K1Is advisor-level or book-level AUM reporting required? Who consumes it, and at what frequency?

K2Is ad hoc reporting required — must users build their own queries and reports without vendor involvement? Who would do this, and with what technical skill level?

K3What analytics does the home office require on performance across the book?

K4What oversight reporting is needed on manager and model performance across the managed account programs?

K5What outlier or exception reporting is needed to identify accounts requiring attention?

K6Who are the internal consumers of analytics, and what are their entitlement boundaries?

K7Must analytics data be exportable or accessible via API for use in the firm’s own reporting or BI tooling?

Section L

Compliance, Supervision and Books and Records

L1What is the retention requirement for delivered performance reports?

L2Who approves report content and disclosure language, and how often is it reviewed?

L3What supervisory review is required over advisor-generated or advisor-modified reports?

L4Are there marketing rule considerations affecting how performance may be presented?

L5What audit trail is required over data changes, calculation changes and report content?

L6Has performance reporting been raised in any recent regulatory examination or internal audit?

L7What vendor evidence does information security and vendor management require?

Section M

Historical Data Conversion

M1Is conversion of historical performance required?

M2How many years of history must be converted?

M3At what levels must history convert — account, sleeve, household, composite, position?

M4Is history required as recalculated performance, or is a static load of previously reported figures acceptable?

M5What contractual right exists to extract historical data from Albridge, in what format, and at what cost?

M6What variance tolerance is acceptable between converted and incumbent figures?

M7How long should parallel production run before the incumbent is decommissioned?

M8How will variances be communicated to advisors and clients if figures change?

M9Must benchmark, household and composite structures convert alongside performance history?

M10Who signs off that conversion is complete and acceptable?

Section N

Explicit Non-Requirements

N1Is multi-currency reporting required? If not, confirm no offshore or international business is anticipated during the contract term.

N2Is multi-language reporting required, including for any Spanish-language client segment?

N3Is GIPS compliant reporting required? If not, confirm composites are out of scope.

N4Are alternative investments, capital calls and IRR reporting in or out of scope?

N5Is fee billing calculation out of scope, with the vendor consuming rather than producing fee data?

N6Is trading, rebalancing and model management out of scope?

N7Is a vendor-provided client portal out of scope given the proprietary portal?

Section O

Commercial and Contractual Position

O1What pricing model does the firm prefer — per account, basis points, per advisor, fixed platform fee, or hybrid?

O2Should pricing be requested at current volume, projected volume, or both?

O3What contract term is acceptable, and is a longer term acceptable in exchange for price certainty?

O4What is the firm’s position on data ownership and return of data at termination?

O5What termination assistance obligations must the contract include?

O6Are service level credits required, and what remedies are expected?

O7What limits on annual price escalation are required?

O8Are there mandatory contract terms on liability, indemnification or insurance?